Frequently asked questions

Edgex360 Trades is a regulated online broker for forex, cryptocurrencies, indices and commodity CFDs. Our core focus is harnessing the potential of digital-asset and currency markets with research-driven strategies and a proprietary AI trading bot. Beyond trading, we diversify across high-performance computing, Bitcoin mining, Ethereum staking and commodity markets to make efficient use of capital.

At the heart of Edgex360 Trades is our proprietary trading bot, fortified with artificial intelligence and machine learning. It does not merely trade, it strategises: by assimilating vast datasets it predicts market movements, executes trades with precision and manages risk on every position. Combined with transparent published results, segregated client funds and 24/7 human support, that fusion of technology and financial discipline is what sets us apart.

The bot is developed by our team of quantitative analysts and engineers. It combines AI and machine-learning algorithms to analyse market trends, execute trades and optimise positions in real time, with stop-losses, position sizing and exposure limits built in. Every trade it makes is published on its public results page.

No. The bot runs on our platform and is monitored by our team, so there is nothing to install or link to another broker. Once your account is funded you can connect a bot from your dashboard and it starts working for you.

You must be at least 18 years old. Then:

1. Click Open account at the top of the page.
2. Enter your name, email address and a password, and accept the terms.
3. Confirm your email and complete identity verification.
4. Make a deposit and choose how you want to trade: manually, with an AI bot or by copying a trader.

A VIP upgrade depends on your account tier. A one-time VIP upgrade is required for Tier 2 users; the Account Types page explains what each tier includes.

No. Each user is limited to one account. Creating multiple accounts is strictly prohibited; our security systems identify duplicate accounts and Edgex360 Trades reserves the right to block them and the associated funds.

BTC, ETH, USDT (TRC20, ERC20 and BEP20), BNB, TRX and XRP. Bank transfers are also available.

You can fund your account by bank transfer. For crypto deposits you need a wallet to send from; if you do not have one yet, create one and transfer the assets you intend to use to your Edgex360 Trades account.

In your dashboard open the Funds tab, choose Deposit Funds, select the account and payment method, enter the amount and follow the payment instructions on screen.

The minimum deposit is $2,000 for a Basic account (higher for Standard and VIP accounts, see Account Types), payable in any accepted cryptocurrency.

Crypto deposits are typically credited within 5 to 30 minutes, once the network confirms the transaction. During heavy network congestion this can take longer. Bank transfers take 1 to 3 business days.

No. We do not charge for deposits. Blockchain networks charge their own transaction fee, so include it in the amount you send to make sure the full deposit arrives.

Funds you allocate to a plan are locked for the plan's duration and generate returns on business days (Monday to Friday). Returns are credited at 24-hour intervals from activation: if you activated at 10:30, the next credit lands at 10:30 on the following business day. When the cycle ends the principal is released and can be withdrawn or reinvested.

There is no automatic compounding. You can manually open a new deposit from your available balance at any time, and there is no limit to the number of active deposits.

1. Log in and open the Funds tab.
2. Choose Withdraw Funds, then the method and amount.
3. Enter your verified wallet address or bank account and confirm with your withdrawal code.

Withdrawals go back to the same method you deposited with. For example, a USDT (BEP20) deposit can only be withdrawn to a USDT (BEP20) address.

Withdrawal requests are processed the same day and are free of charge. Crypto settles once the blockchain confirms; bank transfers can take 1 to 3 business days and pause over weekends and public holidays. The minimum withdrawal is $5.

You can make as many withdrawals as you need. The amount cannot exceed your available balance, and a locked deposit becomes available at the end of its cycle.

A proof of identity (passport, ID card or driving licence) and a proof of address. Your bank or wallet details are verified separately before your first withdrawal.

Usually within 24 hours. You will receive an email as soon as your documents are reviewed.

Log in, open the Funds tab, select Payment Details and follow the steps. Wallet addresses can also be saved under Settings → Wallets.

Yes. Top up your balance to the minimum of the next tier and request the upgrade from your dashboard. Your positions, bots and history are kept.

We use a multi-layered approach: encrypted connections, DDoS protection, two-factor authentication, verified withdrawal destinations and segregated client funds, so your data and money stay protected.

1. Log in to your dashboard.
2. Open Settings and choose the Security tab.
3. Scan the QR code with an authenticator app and enter the code to activate 2FA.

To change your password, open Settings in your dashboard. If you have forgotten it, use Forgot password on the login page and follow the emailed instructions. Contact support if you need further help.

Log in, open Settings and choose the Wallets tab. Saved addresses are verified once and can be reused for future withdrawals.

Send us a message through the contact page, use the live chat on this site, or reach our support chat on Telegram from your dashboard. We respond 24/7.

Send your proposal through the contact page or to our support email and the partnerships team will get back to you.